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Team Leader

Fargo, ND · Customer Service
Teleperformance is looking for experienced Leaders for our new travel sales account! We need leaders for both Fargo and for our At Home Agents.

Our team of associates assist customers with booking memorable travel reservations, and we need some leaders to guide and motive our associates! Is that you? Please read further...
This is a temporary position, that could turn into a permanent role with the right candidate. Training for this role will begin in November, and the project will run through April 2019.

The Team Leader is responsible for managing, motivating, and developing a group of associates.  The main job duties include:
  • Tracking performance metrics
  • Motivate employees to ensure they met sales goals
  • Ensuring productivity goals are met
  • Developing associates within their account
  • Serve as a primary contact between team members and management
  • Ensuring all policies and procedures are implemented and maintained
  • Coaching and monitoring team members through educational and motivational techniques
  • Handling customer escalations as per account requirements
  • Listen to associate phone calls, and provide feedback.
  • Previous leadership experience required
  • Call center experience, highly recommended
  • Travel industry experience, preferred
  • Knowledge of general office PC-based programs, including MS Word, Excel, PowerPoint, and Outlook.
  • High level analytical skills
  • Excellent customer communications skills, both oral and written
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