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TCP Team Leader (temp)

Fort Wayne, United States · Customer Service
Teleperformance is seeking TCP Team Leaders (Temp) for our Travel Rewards account.  There are 2 positions at our Fort Wayne office.
The Team Leader is responsible for managing, motivating, and developing a group of associates.  The main job duties include:
  • Tracking performance metrics
  • Ensuring productivity goals are met
  • Developing associates within their account
  • Serve as a primary contact between team members and management
  • Ensuring all policies and procedures are implemented and maintained
  • Coaching and monitoring team members through educational and motivational techniques
  • Handling customer escalations as per account requirements
  • Previous leadership or coaching experience strongly recommended
  • Travel Rewards experience required
  • Must be both Sales and Service trained
  • Location is specific to: 2 in Fort Wayne
  • Demonstrated ability to meet/exceed account metrics in current position
  • Knowledge of general office PC-based programs, including MS Word, Excel, PowerPoint, and Outlook.
  • High level analytical skills
  • Excellent customer communications skills, both oral and written
Apply today, position is closes by 12/22/2018! Interviews will be scheduled by the hiring manager.

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