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Team Leader

Teleperformance (Formerly Intelenet) is seeking a TCP Team Leader for our Travel Rewards account. 
The Team Leader is responsible for managing, motivating, and developing a group of associates.  The main job duties include:
  • Demonstrate and uphold Intelenet values
  • Tracking performance metrics
  • Ensuring productivity goals are met
  • Developing associates within their account
  • Serve as a primary contact between team members and management
  • Ensuring all policies and procedures are implemented and maintained
  • Coaching and monitoring team members through educational and motivational techniques
  • Handling customer escalations as per account requirements
  • Previous leadership or coaching experience strongly recommended
  • Travel Rewards experience required
  • Must be both Sales and Service trained
  • Location is specific to: FWA
  • Demonstrated ability to meet/exceed account metrics in current position
  • Knowledge of general office PC-based programs, including MS Word, Excel, PowerPoint, and Outlook.
  • High level analytical skills
  • Excellent customer communications skills, both oral and written
Apply today, position is closes by 03/17/2019! Interviews will be scheduled by the hiring manager.
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