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Team Leader - Travel Rewards

At Home Agent, USA
Teleperformance is seeking a TCP Team Leader for our Travel Rewards account.
Must currently be on the Travel Rewards account.  Will only consider candidates currently in WAHA (brick and mortar sites cannot be considered).
 
The Team Leader is responsible for managing, motivating, and developing a group of associates.  The main job duties include:
  • Demonstrate and uphold Teleperformance values
  • Tracking performance metrics
  • Ensuring productivity goals are met
  • Developing associates within their account
  • Serve as a primary contact between team members and management
  • Ensuring all policies and procedures are implemented and maintained
  • Coaching and monitoring team members through educational and motivational techniques
  • Handling customer escalations as per account requirements
Requirements:
  • Previous leadership or coaching experience strongly recommended
  • Travel Rewards experience required
  • Must be both Sales and Service trained
  • Location is specific to: AHA
  • Demonstrated ability to meet/exceed account metrics in current position
  • Knowledge of general office PC-based programs, including MS Word, Excel, PowerPoint, and Outlook.
  • High level analytical skills
  • Excellent customer communications skills, both oral and written
Apply today! Interviews will be scheduled by the hiring manager.
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