Customer Service Representative - Travel Rewards Reservations

Location: At Home Agent, United States
Date Posted: 10-13-2017
Customer Service Representative (Call center - Travel Rewards Reservations)
Pay: $11.25/hour plus performance incentives
Location: Work At Home /  At Home Associate
Schedule: Full time only, Flexible availability for starts from 6am-5:30pm CT includes 1 weekend day
Required: Previous WAH/AHA call center exp, 5+ years of customer service, travel reservation experience preferred

Position Details
Agents answer incoming calls from card members who want to redeem their reward points to book trips. Calls include providing travel options (air, hotel and car), booking travel, assisting with navigation of the travel website, cancelling trips, etc.

Responsibilities include
  • Booking leisure domestic and international reservations
  • Provide excellent customer service over the phone to customers
  • Navigate a computerized data entry system or other relevant applications

  • Previous experience working in a work-from-home call center environment, required
  • Previous travel experience booking air, hotel, car, etc, preferred
  • Provide high speed internet access in your home
    • Must be at least 3MB upload/10MB download speed, cannot be satellite ISP
    • Must provide proof of internet connection and speed to be considered
  • Must be available to start on October 23rd or 30th, and attend all training sessions, without any absence, for the first 7 weeks 
    • Training is Monday-Friday
  • Be proficient in computer operation and website navigation
  • Must be able to multi-task between multiple computer programs and websites
  • Able to work independently
  • Have excellent customer communications skills, both oral and written
  • Knowledge of general office PC-based programs, including MS Word, Excel, PowerPoint, and Outlook
  • Ability to work in an constantly changing and fast paced environment
  • Strong judgment and decision-making skills
  • Superior negotiating skills

  • Work from the comfort of your own home
  • Paid training
  • Stable schedules
  • Comprehensive benefits including IATAN travel benefits
  • Computer equipment provided
  • Job Stability - Growth Opportunities
  • Wide variety of schedules available - morning, afternoon shifts, and evening shifts! 
    • Also, you will need to be able to work one weekend day
  • Shift differential for working hours between 7pm  - 4:59am!
  • Comprehensive Benefits (eligible for most after 60 days): Medical, Dental, Vision, 401K, Company-Paid Life Insurance, Short Term and Long Term Disability Insurance, Prescription Drug Savings plan, and more!
  • Paid Time Off after 90 days (80hrs. first year)
Get your applications in today!  There are only a few slots available for our class starting on October 23rd!  If you are passionate about helping others and seeking a long-term career opportunity, apply now for a chance to become part of the Intelenet team!  We’re excited to meet you!
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