Project Manager, PMO with Call Center / BPO Experience

Location: Fort Wayne, IN
Date Posted: 10-25-2017
Position: Project Manager, PMO with Call Center / BPO Experience
Process: Business Transformation Team
Location: Fort Wayne, IN

Attention recent college graduates looking to further develop your skills and build your portfolio!
Intelenet Global Services is looking for a strategic thinking, highly motivated and experienced Project Manager.  In this role, you will work with call center and client teams to ensure project tasks are tracked across departments through completion. Being able to not only identify risks but also solution the correct mitigation are key skills. Process Excellence training and application is critical so you can jump right in.
  • Reports to the Vice President – Business Transformation
  • Travel frequency is 50%, roughly 10-15 days/month (both domestic and international)
  • Daily application of Process Excellence concepts (COPC, Lean, Six Sigma)
  • Requires home location be in Fort Wayne, IN – relocation assistance is not available

General Responsibilities
  • Provide process improvement solutions to internal operations on the lines of Six Sigma, Lean, and COPC etc
  • Work with Operations and clients, as required, for Scoping and Opportunity Identification exercises to identify areas of transformation, enhance service delivery and outline areas of potential savings
  • Participates in client / internal review calls and help develop possible Value added solutions
  • Identify Intelenet Global Services' client business needs and business challenges, forecast requirements, and work on proposals for customized business solutions
  • Develop proposals for projects, perform risk analysis and manage change control
  • Undertake all onsite groundwork in respect of Business Transformation assignments, including Process mapping, documentation, detailed design, transition planning and implementation, process improvement and re-engineering
  • Understand business requirements and conceptualize solutions to meet them effectively
  • Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects
  • Supports business growth in the region
  • Train Operations and support teams on MIS/data structures and Performs trend analysis to identify deficiencies (tools, metrics and reports) and recommend solutions
  • Able to demonstrate experience leading multiple projects with significant size and scope that cut across multiple business or functions to successful completion
  • Maintains current understanding of technological, operational and cultural trends to support process design to improve performance
  • Command of all skills necessary for verbal and written communication at all levels of the organization
  • 5-7 Years of experience managing multiple projects for multinational clients
  • Demonstrated experience in Process Excellence concepts such as COPC, Lean, Six Sigma
  • Experience or training in concepts such as PMP®
  • Advanced level of proficiency in MS Excel, MS PowerPoint, MS Visio and MS Project

Please submit your application today. We are actively reviewing all resumes and applications and will further coordinate next steps via email and/or phone. Expectation is placement in 15-30 days.

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