Customer Service - Sales and Hospitality

Location: Fort Wayne, IN
Date Posted: 11-14-2017
 
Join our team at Intelenet® Global Services to work in the fast-paced world of the hospitality industry. We are currently seeking 45 associates to assist customers with booking reservations at hotels across the United States. Customer service experience is preferred, but an outstanding work ethic and strong drive to succeed is a must! Training sessions start December 4th, 11th or 18th.  Apply today for a chance to take part in this exciting opportunity.

We proudly offer one of the most competitive performance incentive plans in the area. By earning incentives based on their performance, our employees can make an additional $200 - $900 each month. This lucrative opportunity added to the hourly wage results in employees earning between $10 - $15+/hour, or more. Simply put, the stronger the performance, the more money our employees make! Plus our office environment is where you want to be; top notch leadership, extra incentives, drawings and more! Plus we are not a short term employer. With long-term and stable schedules you can count on growing with us, building a career with Intelenet. We promote from within, in fact 95% of our leadership team has started out just like you can!

General Responsibilities:
  • Keeping a positive and enthusiastic personality while answering incoming calls and assisting customers with booking hotel rooms across the United States
  • Assisting guest callers with their request(s) as well as making recommendations and offering additional amenities on each call
  • Creating a top-notch customer experience on every call
  • Connecting with guest callers by building rapport and using effective listening skills
  • Creating positivity that builds excitement around their upcoming stay

Benefits:
  • Base pay is $10/hour for the first 90 days. You then become eligible for permanent hire and are then eligible for incentives (& benefits).  Associates average $200 a month, and up to $900 a month (and above) with incentives!   That makes the hourly pay, effectively, between $10 - $15 per hour!
  • Inbound calls only
  • Job stability with growth opportunity
  • Wide variety of schedules available:   Currently filling 12pm-8:30pm through 8pm-4:30am ET shifts.  (You will need to be able to work one weekend day.)
  • Shift differential available for working hours between 7pm - 4:59am
  • Comprehensive Benefits (eligible for most after 90 days, once position becomes permanent) include: Medical, Dental, Vision, 401K, Company-Paid Life Insurance, Short Term and Long Term Disability Insurance, Prescription Drug Savings plan, and more!
  • Paid training
  • Paid Time Off after 90 days (80 hours in the first year)
 
Schedules:
  • Full time schedules - Will include 1 weekend day
    • OPTION 1 - Schedules range from 12pm-8:30pm ET at the earliest to 2pm-10:30pm ET at the latest (with other schedules in between these times)
    • OPTION 2 - Schedules range from 6pm-2:30am ET at the earliest to 8pm-4:30am ET at the latest (with other schedules in between these times)
    • Weekend incentive if you work both weekend days, plus you will have 2 days off together in the week
  • Part-time schedules - Will include 1 weekend day
    • Start at 1pm or later
    • Weekend incentive if you work both weekend days
 
Training starts December 4th.  Apply now to be a part of the next session!
If you are passionate about helping others and seeking a long-term career opportunity, apply now for a chance to become part of our team!  We’re excited to meet you!

 
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