Quality Assurance Associate

Location: Guatemala City, Guatemala
Date Posted: 11-29-2017
Intelenet Global Services is looking for a Quality Assurance Associate on the ESA Account based in our Guatemala center.


Process / Client related tasks:
  • Monitors and evaluates the quality of inbound and/or outbound telephone calls.
  • Works with leaders to ensure quality goals are met or exceeded.
  • Provide feedback via appropriate channels in a constructive and professional manner
  • Review quality data, identify trends and concerns
 
Minimum educational qualifications:
  • High school diploma or  equivalent, required
  • Attention to detail, required
  • Excellent listening skills, required
  • Positive attitude and ability to carry that to all departments, required
  • ‚ÄčFully efficient on the ESA processes, required
  • Previous sales experience a plus
 
Any special skills/certifications required:
  • Able to perform repetitive or continuous activity according to set procedure, required
  • Intermediate analytical skills, preferred
  • Demonstrated ability to meet account QA standards, required
 
Hours: 
  • Full time hours, required
  • One weekend day per week, required

If you meet the above requirements please apply today and tell us why you would be the best fit on our QA team.
We look forward to reviewing your application.  

Apply today, position will close 12.6.17!
 
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