Customer Service - Product Support Associate

Location: Fort Wayne, IN
Date Posted: 12-15-2017
Customer Service - Product Support Associate - Call Center
Pay: $11/hour
Location: Intelenet Campus, Fort Wayne, IN
Schedule: Full time, wide variety of start times including mornings
Next Sessions: January 15th & 22nd 

As a Product Support Associate you will be responsible for answering incoming calls while navigating a computer program to support questions from consumers and help educate them about financial protection measures. It’s not physically demanding in the least plus there’s no cold calling, no bill collections or repetitive data entry and best yet – you are helping fellow consumers! You play a part in empowering them to be more educated and be better protected in their finances and credit history.

What to expect:
  • A great training experience that sets you up for success to expertly guide consumers
  • Varying degree of call volume throughout the day (we have our busy days)
  • To use your skills to engage your caller by building rapport and using effective listening skills
  • Quality standards and goals with ongoing feedback to ensure continued improvement
What we offer:
  • Base pay is $11/hour with shift differentials for weekends hours plus weekdays from 7p-12a ET
  • Inbound calls only - people are actively looking for your help and support, there's no cold calling
  • Stable schedules to provide you a strong work - life balance
  • Job Stability with Growth Opportunities - 95% of our support leaders have been promoted from within
  • Comprehensive Benefits (eligible for most after 60 days): Medical, Dental, Vision, 401K, Company-Paid Life Insurance, Short Term and Long Term Disability Insurance, Prescription Drug Savings plan, and more!
  • Paid Time Off after 90 days (80 hrs. first year) - plus it grows with you, this is a long term career opportunity
  • An outstanding support team whose focus is your success
  • The chance to further develop your skills and experience
  • Full time schedules - Will include 1 weekend day (Weekend hours you earn an extra $1/hour - NICE!)
    • OPTION 1 - Schedules range from starting at 8am - 10am ET (requires 1 weekend day)
    • OPTION 2 - Schedules range from starting at 10:30am - 12:30pm ET (requires 1 weekend day)
    • OPTION 3 - Schedules range from starting at 1pm - 3:30pm ET (requires 1 weekend day)
  • Part-time schedules - Will include 1 weekend day
    • Start at 1pm ET or later (requires 1 weekend day)

We have immediate job opportunities with on the spot offers!  If you have a gift for talking with others and if helping others comes naturally to you then you are exactly who we are looking for! 
Our training sessions start January 15th & 22nd. Apply today to join the team! We're excited to meet you!!!

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