TCP Team Leader

Location: Fort Wayne, IN
Date Posted: 01-10-2018
Intelenet is seeking TCP Team Leaders for the Amex Travel Rewards account. Must be able to work onsite at the Fort Wayne, IN Intelenet campus. This may include evening or late night team support so we ask you be flexible in your schedule availability.
The Team Leader is responsible for managing, motivating, and developing a group of associates.  The main job duties include:
  • Demonstrate and uphold Intelenet values
  • Tracking performance metrics
  • Ensuring productivity goals are met
  • Developing associates within their account
  • Serve as a primary contact between team members and management
  • Ensuring all policies and procedures are implemented and maintained
  • Coaching and monitoring team members through educational and motivational techniques
  • Handling customer escalations as per account requirements
  • Previous leadership or coaching experience strongly recommended
  • Amex Travel Rewards experience preferred
  • Must be both Sales and Service trained
  • Location is specific to FWA only
  • Demonstrated ability to meet/exceed account metrics in current position
  • Knowledge of general office PC-based programs, including MS Word, Excel, PowerPoint, and Outlook.
  • High level analytical skills
  • Excellent customer communications skills, both oral and written
Apply today, position is closes by 1/29/18! Position expected to fill in the next 15-30 days.

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