Administrative Team Supervisor

Location: Campbellsville, or At Home Agent, United States
Date Posted: 02-05-2018
The Administrative Team Supervisor is accountable for ensuring that their account is successful on a daily basis by monitoring and reporting account performance and quality, implementing programs and processes, and acting as a real-time leader to team leaders and associates. They will be responsible for developing and managing reports, which will provide data to the leadership team, so they are able to support associates on the Travel Rewards account.  The primary duties will include:
  • Ensuring consistency among Team Leaders on designated account(s)
  • Adapt to changing demands and works with Client Services Director/Manager to ensure client and company deliverables are met
  • Maintain high quality and training standards of associates by working closely with the Quality Assurance and Training Teams
  • Meet with the Team Leader staff to verify all goals and results
  • Provides real time advice and counsel to Team Leader's current performance
  • Ensure all pertinent documentation is tracked in accordance to internal procedures and external laws with the Human Resources Department (tardiness, absences, disciplinary action, terminations, resignations, vacations, leave of absence, payroll, incentive programs)
  • Implement strategies to improve performance of associates 
  • Follow established technical and operational escalation procedures
  • Maintain a presence on the contact center floor (live or virtually) leading and directing personnel, projects and performance

Requirements
  • Must currentlybe a part of the Travel Rewards account
  • Must have superior time management skills
  • Must be familiar with Call Center Metrics and Management
  • Leadership/Management experience
  • Must be process and procedure oriented
  • Must be very organized and detail oriented
  • Must have above average excel skills for reporting purposes

Apply today! Interviews will begin promptly. Position will be be filled by: 2.16.18!
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