Team Supervisor

Location: Guatemala City, Guatemala
Date Posted: 02-14-2018
Intelenet is seeking a Team Supervisor for our travel Team! We are looking for an additional Team Supervisor to support our team members and champion their success.
The Team Supervisor is responsible for managing, motivating, and developing a group of associates.  The main job duties include:
  • Tracking performance metrics
  • Ensuring productivity goals are met
  • Developing associates within their account
  • Serve as a primary contact between team members and management
  • Ensuring all policies and procedures are implemented and maintained
  • Coaching and monitoring team members through educational and motivational techniques
  • Handling customer escalations as per account requirements
  • Corporate travel experience required with Gant experience preferred
  • Management experience preferred
  • Must be proficient on Apollo GDS system
  • Cannot be on any active warning level - written or above
  • Knowledge of general office PC-based programs, including MS Word, Excel, PowerPoint, and Outlook.
  • High level analytical skills
  • Excellent customer communications skills, both oral and written
  • Champion the success of all teams; for operations, team members and the Intelenet family
  • Learn and demonstrate IGS core values throughout daily interactions and efforts

Posting will close on Wednesday, February 21st.  Apply today and show us why you are the addition to our team!
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