Client Services Director

Location: Phoenix, AZ
Date Posted: 06-25-2018
Position: Client Services Director
Location: Phoenix, AZ

Are you looking to take the next step in leadership?  

We are looking for a Client Services Director to add to our leadership team!  Our Client Services Director will have a particular client in the healthcare field they are dedicated to. Must have call center knowledge, and must have experience in a team management role.
The Client Services Director will be accountable for generating maximum revenue with existing clients by enhancing client relationships, developing and maintaining business plans and identifying service and product opportunities.

General Responsibilities
  • Acts in a consultative role to ensure client key performance indicators are achieved
  • Develops, executes and controls the client service plan to assure realization of goals in a profitable, timely and professional manner
  • Develops regional sales strategy in concert with corporate goals and objectives
  • Prepares reports, and provides analyses and recommendations on competitor and overall market issues
  • Keeps staff informed and updated on trends and significant events that might affect operations
  • Develops and monitors the budget
  • Provides direction to, development of and mentors direct reports
  • Responsible for client contract management and management of all Billing/Receivables
  • Institutes new programs/procedures to increase departmental efficiency. Keeps the leader informed of the financial and general operating status of the division
  • Initiates, maintains and further develops positive working relationships with associates, clients and vendors/suppliers to ensure continued commitment and responsiveness
  • Attends speaking engagements, community functions and other events as requested
  • Contributes to the overall growth of the company through the exploration of potential products and services by keeping abreast of state-of-the-art technology and trends in the market place
  • Assumes other duties/projects as deemed necessary by the Intelenet Executive Leadership Team
  • Responsible for P & L of assigned client accounts.
  • Ensure service levels for assigned client accounts are met.
  • Knowledge of general office PC-based programs, including MS Word, Excel, PowerPoint, and Outlook
  • MUST have previous experience managing call center accounts in a management role
  • Knowledge of general office PC-based programs, including MS Word, Excel, PowerPoint, and Outlook
  • Must be based in Phoenix, AZ - can relocate but there is no relocation allowance

Benefits Glance:
  • Comprehensive Benefits (eligible for most after 60 days): Medical, Dental, Vision, 401K, Company-Paid Life Insurance, Short Term and Long Term Disability Insurance, Prescription Drug Savings plan, and more!
  • Paid Time Off after 90 days (80hrs. first year)

The Company:
Intelenet® is a large global Business Process Outsourcing player, committed to delivering our client’s strategic goals and helping in enhancing, broadening, and deepening the relationship to add value.
Backed by The Blackstone Group, a leading Global Private Equity player, with a current portfolio of clients that includes Fortune 500 companies, we are a 55,000 people organization spread across 70 global delivery centers across North & Central America, UK, Europe, Asia Pacific and the Middle East; supporting 110+ clients in over 50 languages.
Commencing operations in November 2001, Intelenet today supports 110+ clients in 50 languages with Contact Centre solutions, F&A, HRO and IT solutions across Banking and Financial Institutions, Healthcare, Travel and Hospitality, Telecom, Retail, Manufacturing, and Information Technology (IT) verticals.
Over the last decade, we consistently held on to the top rankers spot in Nasscom BPO listings, and over the next decade aim to rise higher and take on the global BPO rankings with our focus on “customer experience” powered by “technology” and “analytics”.

Apply today. Position is expected to be filled in 15-30 days.  We want to know why you are the perfect addition to our team!

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