Team Leader

Location: Campbellsville, KY
Date Posted: 07-25-2018
The Team Leader is accountable for supervising a team of associates to ensure objectives are met for American Airlines Cargo.

The main job duties include:
  • Tracking performance metrics
  • Ensuring productivity goals are met
  • Developing associates within their account
  • Serve as a primary contact between team members and management
  • Ensuring all policies and procedures are implemented and maintained
  • Coaching and monitoring team members through educational and motivational techniques
  • Handling customer escalations as per account requirements
  • American Airlines Cargo experience, required
  • Previous leadership or coaching experience strongly recommended
  • Knowledge of general office PC-based programs, including MS Word, Excel, PowerPoint, and Outlook.
  • High level analytic skills
  • Excellent customer communications skills, both oral and written
If you're interested, get your application in soon!  Posting will close on August 8th.
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