Customer Service – Driver Qualification Specialist

Location: Fort Wayne, IN
Date Posted: 08-03-2018
Intelenet in Fort Wayne is seeking a Driver Qualifications Specialist on our Fleet Management team! 

The primary function of the Driver Qualifications Specialist is to provide extraordinary customer care to client’s agents and drivers.  The role will be responsible for registering and updating the client’s agent sponsored equipment, ordering and distribution of necessary permits for the compliant operation of the vehicle, and electronic filing of documentation received.
Primary Job Duties:
  • Follow established Intelenet and client policies and procedures.
  • Assign unit numbers and qualify vehicles based on submissions received.
  • Update vehicles currently registered through client provided online system.
  • Issue permits based on differing parameters of the vehicle and the intended use.
  • Issue license plates through state provided online system and distribute.
  • Issue and distribute toll and other devices based on requests.
  • Manage work queue of incoming requests via email, phone, and fax
  • Understand and apply federal and state regulations as they pertain to each situation.
  • Perform renewal review and distribution for various required permits and license plates.
  • Perform title work on client owned vehicles.
  • Create and manage charges to client’s agents through client provided online system.
  • Initiate escalation as appropriate to ensure leadership awareness and proper training.

Candidate Requirements: 
  • Safety/Fleet Management experience required
  • MS Office/computer knowledge
  • Self Starter - Quick learner
  • Excellent Time Management and organizational skills
  • Ability to prioritize duties 
  • Flexible to change
  • Knowledge of DOT and state regulations a plus but not necessary

  • Pay $11/hr
  • Job stability with growth opportunity
  • Mon-Fri, 8a-5p ET schedule
  • Comprehensive Benefits (eligible for most after 60 days) include: Medical, Dental, Vision, 401K, Company-Paid Life Insurance, Short Term and Long Term Disability Insurance, Prescription Drug Savings plan, and more!
  • Paid Time Off after 90 days (80 hours in the first year)

Interested?  Apply today and share with us why you would be the perfect compliment to the team!

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