Service Excellence Team Leader (Temp)

Location: Campbellsville, KY, or At Home Agent, United States
Date Posted: 10-09-2018
Teleperformance is seeking a temporary Service Excellence Team Leader for our Travel Rewards account. Must be located in Campbellsville, KY, or be an At Home Agent.
 
The Team Leader is responsible for managing, motivating, and developing a group of associates.  The main job duties include:
  • Tracking performance metrics
  • Ensuring productivity goals are met
  • Developing associates within their account
  • Serve as a primary contact between team members and management
  • Ensuring all policies and procedures are implemented and maintained
  • Coaching and monitoring team members through educational and motivational techniques
  • Handling customer escalations as per account requirements
Requirements:
  • Previous leadership or coaching experience strongly recommended
  • SE desk experience required
  • Must be both Sales and Service trained
  • Knowledge of general office PC-based programs, including MS Word, Excel, PowerPoint, and Outlook.
  • High level analytical skills
  • Excellent customer communications skills, both oral and written
Apply today, position closes by 10/22!
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