Customer Service - Sales & Hospitality

Location: Guatemala City, Guatemala
Date Posted: 08-14-2017
 

Join our team at Intelenet® Global Services to work in the fast-paced world of the hospitality and sales industry.  We are currently seeking 10 sales associates to assist customers with booking reservations at hotels across the United States and Canada.  Customer service experience is preferred, but an outstanding work ethic and strong drive to succeed is a must!  Training starts September 11th.  Apply today for a chance to take part in this exciting opportunity!
 
Job Description: Our  Associate is responsible for creating an excellent and positively memorable experience for our guests. While rotating between various guest concerns, our specialists, will enforce a positive guest experience that includes finding a hotel to complete their plans. Incoming calls only from guests interested in our properties throughout the United States and Canada.  Our properties specialize in long-term, extended stays.  Most rooms offer kitchenettes and many properties are pet friendly.  This position requires a strong background in hospitality, customer service and sales experience.  We provide hotel guests with above-and-beyond service to ensure their experience will be worth remembering.  A great bonus is you earn commission on every hotel sale you make!

Some Responsibilities Include:
  • Maintain complete knowledge at all times and provide guests with information of all hotel features/services, hours of operation, room types, numbers, layout, appointments and locations, room rates, special packages and promotions, amenities, etc.
  • Listen to guest inquiries and queues to provide appropriate options that match 
  • Employ attention to detail through the entire process
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
  • Maintain confidentiality of all guests and hotel information
  • Learning all technical equipment, software, and systems
  • Understand and influence all departments in creating a positive work environment and guest experience through enthusiasm, teamwork, and appreciation
Qualifications:
  • Previous customer service, sales experience, and hospitality training and experience preferred
  • Previous call center experience or related work in a high call volume setting desired
  • 100% English proficiency (both verbal and written)
  • Positive, customer service oriented attitude
  • Enjoy interacting with people in a fast paced environment
  • Willingness to participate in a learning environment
  • Ability to clearly and pleasantly communicate both verbally and in writing
  • Ability to accurately and efficiently input information into computer systems
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to integrate company values throughout all interactions
  • Ability to compute accurate mathematical calculations
  • Ability to think clearly, quickly and make concise decisions
  • Ability to prioritize, organize and follow up
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Position Specifics:
  • Schedules require flexibility with am/pm
  • Schedules require 1 weekend day each week with option to work both weekend days
  • Hours and may vary based on client needs
Training:
  • Monday - Friday
  • September 11th - September 29th, 2017
  • Training is full time, 40 hours per week, and paid

Hurry up and join us!!  This position will close by September 6th, 2017.
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